FAQ

  • Dancing is Fun

    An activity that allows you to break loose and feel the music shouldn't be stressful, so don't worry about anyone but you and your partner. Learn to breathe and laugh. Learning together is half the fun of actually getting out there and doing it!

    Timing is Everything

    Remember that yours is not the only class running and it is physically impossible for your instructor to start precisely on the hour and finish on the hour. This is why we have a five minute transition period included in all classes - whether private or group lessons. This means that if your class is 60 minutes in length, you will have 55 minutes of class time and 5 minutes that will allow for the floor to be cleared and have the next group in. Out of courtesy to the next student(s), please vacate the class and continue all conversations outside.

    Cancellations

    When booking a private lesson with us, please keep in mind that we have taken special care to reserve a time slot just for you, along with organizing an instructor to work with you. Out of courtesy and economy, we require 48 hours notice of any cancellation. Anything less than this time frame will result in a charged lesson.

    Let The Teacher Do The Teaching

    Although, it's wonderful that you want to help each other, your best bet is to pay attention to what's being shown and let the instructor lead the class. Talking while instruction is going on will present an opportunity to miss important tips. Not to mention it's disruptive and a wee bit rude.

    Q & A

    Due to scheduling, it isn't always possible to chat or answer questions between classes as we are trying to keep everything running on time. If you have questions, please write them down and leave it with your instructor at the end of your class and they will get back to you as soon as possible within that day. We do have "office hours" which means that your instructor will be present 30 minutes before the beginning of their first class to prepare. So that would be a great time to stop in and chat. Many times, there is a very brief Q&A portion at the commencement of your class for any special announcements. Another option is to direct any questions to our receptionist, who'd be happy to help. Please take advantage of all these opportunities. We love to discuss dance and help with any questions help but there's a time and place for everything.

    Payments / Refunds / Expirations

    It is important to remember that space has to be organized and instructors have to be scheduled for classes. This all has a cost and requires prior preparation. Therefore all lessons/courses must be paid in advance. Due to the value pricing of our programs there are no credits for classes missed. Punch cards are transferrable but there are NO REFUNDS so please be sure about your enrollment. Please note that all private lessons will expire two years after the date of purchase and all punch cards expire after one year from the date of purchase. However, all lessons are fully transferrable within these time frames.

    Referral Program

    We love it when you tell your friends about us and we believe you should be rewarded for it! We value your loyalty and in appreciation, when you refer a friend to enroll in any of our Group Class programs, you will be given a 50% discount off of your own group class enrollment for that term.

    Video Taping & Note Taking

    We love your enthusiasm for learning what we've got to offer and we solidly encourage you to take notes, if you feel it will help. Just keep in mind that we have to keep things rolling so be sure you can keep up and take notes at the same time. As for video taping; we strongly value the privacy of our students and must prohibit video taping of any group class whatsoever. But! If you wish to schedule a private lesson where you'd like to video the material, we would be most happy to help. Again, we encourage anything that will help you learn, we just have to be careful it is not at the comfort expense of others.

    Have fun learning to dance and we appreciate your help and cooperation in running the funnest, most efficient courses for YOU. Happy Dancing!!

Newsletter